Refund policy
Return & Refund Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 745416286@qq.com. Please note that return shipping is the buyer’s responsibility and items must be sent back to the following address:2nd Floor, R&D Building, Bangrui Science and Technology Innovation Park, Jing'an Town, Doumen District, Zhuhai City, Guangdong Province, China. Bao Dongmei: 17748660547
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at 745416286@qq.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and confirm if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 20 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at 745416286@qq.com.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 745416286@qq.com. Please note that return shipping is the buyer’s responsibility and items must be sent back to the following address:2nd Floor, R&D Building, Bangrui Science and Technology Innovation Park, Jing'an Town, Doumen District, Zhuhai City, Guangdong Province, China. Bao Dongmei: 17748660547
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at 745416286@qq.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and confirm if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 20 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at 745416286@qq.com.